The basics of protecting yourself from fraud:

1. Never provide your personal information in response to an unsolicited request.
2. If you believe the contact may not be legitimate, contact Premier yourself at 303.657.7000.
3. Never provide your password over the telephone or in response to an unsolicited Internet request.
4. Review account statements regularly to ensure all charges are correct.

Additionally, we will never ask you to verify your card number, security code or Social Security Number.

Fraud Alert (January 26, 2012):

A new e-mail-based phishing scam has been reported by our members. The fraudulent e-mail claims to be from eNFACT and states the company has been monitoring credit card and debit card transactions. It also states that some fraudulent transactions have occured in other countries. It then directs the recipient to a website that claims to have steps to take to reverse the charges.

Premier Members FCU will NEVER ask for any account information (account names/numbers, passwords, etc.) via any unsolicited email, fax, email, telephone call, or any other method of unsolicited communication.

For information from the NCUA on phishing scams, please click here.

Fraud Alert (August 10, 2011):

A new phone-based phishing scam has been reported by our members. Members state that they have received a phone call from someone claiming to be from the NCUA (National Credit Union Administration). During the call, the member is told that their card has been compromised and subsequently blocked. The member is then asked to press "1" to speak to someone in the security department. Again, this is a phising scam. Please remember the basics of protecting yourself from fraud (shown at the top of the page). Please also remember that the NCUA will never call you regarding your debit cards.

For information from the NCUA on phishing scams, please click here.

Additionally, members have received text messages which read "Your Credit Union debit card has a pending alert. Call now toll free 1-720-250-0553 and follow instructions to resolve this alert." Once the member has called the automated system, they are asked to enter their debit card number to ensure that he or she is still in possession of the card. Remember, Premier Members will never send a text alert asking for your account information.

For information on fraudulent text messages, please click here.

Fraud Alert (March 8, 2011):

One of our branch managers received a text message claiming her credit card with another credit union had been deactivated. Do not return the call and do not give any personal information. Instead, call us at 303.657.7000 and let our member service representative know the details of the message.

Fraud Alert (March 1, 2011):

Members have alerted us to a new scam. Callers are telling members that their credit card is getting ready to expire. Then, they ask what for the card number and the expiration date. This call is not coming from Premier Members. Remember: We will never ask for your card number.

Fraud Alert (January 10, 2011):

We have been alerted that another telephone scam has taken place. Scammers have started calling members claiming to be from the credit union and claim the members' card is compromised. They then proceed to ask the member to verify private information.  Please remember: We will not ask you to verify your card number, security code or Social Security Number.

Fraud Alert (July 22, 2010):

We have been notified a new automated phone scam is taking place in the Provo, Utah area. Pre-recorded phone messages are being delivered to random consumers with the warning that their debit cards have been closed. When the consumers call the telephone number provided by the fraudsters they hear a recording that requests a 16-digit card number and PIN.

If you receive a call which you may feel is fraudulent, please call Premier Members immediately.

Fraud Alert:

We have been notified that scammers have started calling members claiming to be from the credit union.  The scammers claim the members' card is compromised and ask the member to verify private information.  Please remember: We will not ask you to verify your card number, security code or Social Security Number.

Fraud Alert:

It has come to our attention via MShift that in the first and second weeks of December 2009 a developer using the Android platform has deployed shells of mobile banking applications to try and gain access to banking customer’s financial information. This phishing attack has been launched from the Android Marketplace and is impacting over 50 financial institutions worldwide, including those that currently do not offer mobile banking solutions, much less an Android download.

If you have downloaded this application from the Android Marketplace that the Android downloadable provided by Droid09, it is NOT an authorized or legitimate downloadable application of Premier Members.   MShift recommends that you change your log in password by calling Premier Members at 303-657-7000.  In addition, MShift recommends that you immediately remove the application from your phone and take the phone to your mobile provider to have the technical team evaluate it to make sure the application is completely removed and has not compromised any other applications or records within the phone.

To clarify: the browser-based Mobile Banking solution provided by MShift remains fully secure.  Your customers still have secure access to their mobile banking via their Android device, using the mobile browser interface.  This downloadable hacking/phishing effort provided by Droid09, represents a transparent attempt to gain access to credit cards and account numbers through the emerging Android platform. Please do not download the application and take precautions to protect your account.  MShift recommends, if you have an Android device, that you access your bank accounts, or other e-commerce related activity ONLY through the Web browser interface, instead of a downloadable application, until the Android platform has been proven secure for financial transactions.

Most recently, the calls have originated from 225-906-5434.